ace367's Privacy Policy

1 Introduction and Scope

ace367 ("we", "our") is a trusted online betting and casino platform. This privacy policy applies to ace367's website, mobile application, and all related services. Please read this policy carefully before using our platform.

By registering with or using ace367's services, you agree to the terms of this privacy policy. We believe it is our responsibility to protect your personal information. ace367 uses SSL encryption and modern security technology to keep your information safe.

This privacy policy may change from time to time. We will notify you of any significant changes by email or through a notice on the platform. Continued use of ace367's services will indicate that you have agreed to the updated policy.

2 Types of Information Collected

ace367 collects different types of information for various purposes. A detailed description of the information collected is provided below:

2.1 Information You Provide Directly

Information you provide during registration and account management:

• Full name and date of birth (for age verification — to confirm 21+ years)
• Email address and mobile number
• National ID card or passport number (for identity verification)
• Residential address
• Payment information (bKash, Nagad, Rocket, Upay account numbers or bank details)

2.2 Automatically Collected Information

Information automatically collected while you use our platform:

• IP address and device information
• Browser type and version
• Login time and date
• Page views and navigation patterns
• Gaming history and transaction records

2.3 Information Received from Third Parties

In some cases we may verify information through legitimate third parties, such as identity verification services or payment processing partners. This information is used solely for your security and fraud prevention.

3 Purposes of Using Information

ace367 uses collected information for the following legitimate purposes:

3.1 Account and Service Management

• Creating, managing, and securing accounts
• Processing transactions — completing deposits and withdrawals
• Providing customer service and ensuring support
• Managing bonuses and promotional offers

3.2 Security and Compliance

• Preventing illegal activities and fraud
• Complying with anti-money laundering (AML) policies
• Age verification (21+ years) and identity confirmation
• Implementing responsible gaming protocols

3.3 Service Improvement

• Analyzing and improving platform performance
• Personalizing the user experience
• Identifying and resolving technical issues
• Providing recommendations for new games and services

3.4 Communication

• Sending important account-related notifications
• Providing information about promotional offers and bonuses (subject to consent)
• Providing support through customer service

4 Information Sharing and Disclosure

ace367 never sells your personal information to third parties for marketing or commercial purposes. However, limited information may be shared in the following circumstances:

4.1 Service Provider Partners

ace367 works with trusted technology partners who assist in delivering services. These partners may only use information for specified purposes and are bound by strict confidentiality agreements.

4.2 Legal Obligations

ace367 may be required to disclose relevant information in response to court orders, directives from government regulatory authorities, or legal obligations.

4.3 Fraud Prevention

Necessary information may be shared with payment processors to detect suspicious transactions or fraudulent activity.

5 Cookies and Tracking Technologies

ace367 uses cookies and similar technologies to provide an improved user experience.

5.1 Types of Cookies

• Essential Cookies: Required to keep login sessions active and to operate the core functions of the platform.
• Performance Cookies: Help analyze site usage and improve service quality.
• Preference Cookies: Remember your language, currency preferences, and other settings.

5.2 Cookie Control

You can disable non-essential cookies through your browser settings. Please note that disabling certain cookies may cause some ace367 services to not function properly.

6 Data Storage and Security

ace367 applies industry-leading security measures to ensure the safety of your information.

6.1 Technical Security Measures

• All data transmission secured with 256-bit SSL encryption
• Stored data is also protected by encryption
• Firewall and intrusion detection systems are active
• Regular security audits and assessments are conducted

6.2 Data Retention Period

ace367 stores your information only for as long as necessary. For active accounts, information is kept while the account remains active. Even after an account is closed, certain information may be retained for a defined period to meet legal and regulatory requirements.

6.3 Response to Data Breaches

If a data breach occurs, ace367 will promptly notify the affected users and take appropriate steps to minimize harm.

7 Your Rights

ace367 respects your right to control your personal information. You have the following rights:

• Right to Access Information: You have the right to know what information we hold about you.
• Right to Correct Information: You may request correction of inaccurate or incomplete information.
• Right to Delete Information: In certain circumstances, you may request deletion of your information.
• Right to Restrict Processing: In some cases, you may request that processing of your information be limited.
• Right to Opt Out of Marketing: You may request to stop receiving promotional communications.
• Right to Data Portability: You may request a copy of your information in a structured format.

To exercise these rights, contact us at [email protected] or get assistance through 24/7 live chat.

8 Privacy of Minors

ace367 provides services only to those aged 21 years or older. We do not knowingly collect information from any minor (a person under 21 years of age).

Age verification is mandatory during the registration process. If we find that a person has created an account while being under the required age, the account will be immediately closed and the collected information will be deleted.

9 International Data Transfers

ace367's technology infrastructure may operate on servers located in various countries. Even if your information is transferred outside Bangladesh, we ensure it remains protected by the same high standard of security measures.

For international data transfers, ace367 follows international data protection standards and ensures appropriate agreements with third parties.

10 Responsible Gaming and Data Protection

ace367 gives the highest priority to responsible gaming. To this end, we analyze information about your gaming habits, which is used for your protection.

• Contact us to request self-exclusion or to set limits
• Your gaming history is stored in your account
• If problematic behavior is identified, our team may contact you
• For more information on responsible gaming, visit our Responsible Gaming page

11 Policy Changes

ace367 reserves the right to periodically review and update this privacy policy. Depending on the nature of the changes, we will notify you as follows:

• Major Changes: A notification will be sent to your registered email and a clear notice will be posted on the platform.
• Minor Changes: This page will be updated and the "Last Updated" date will change.

Continued use of ace367 after changes will be taken to mean you have agreed to the new policy. You are advised to check this page regularly.

12 Contact and Complaints

If you have any questions, concerns, or complaints about this privacy policy, please contact ace367. Our dedicated support team is always ready to assist in Bengali.

• Live Chat: Contact us directly from any page on the site, 24/7
• Email: [email protected]

We treat all privacy-related requests and complaints with due importance and try to respond promptly.